If you accept a cash delivery that requires payment in advance, you’ll be asked to pay the restaurant upfront on behalf of the customer. When you arrive at your destination, you’ll collect cash from the customer for the cost of the food you paid in advance (which covers your upfront payment), and the service fees the customer owes to Deliveroo. These service fees will be deducted from your payment statement in the following month.

For cash deliveries without payment in advance at the restaurant, you won’t need to pay anything upfront. You can collect the order as usual. At the time of delivery, you’ll collect cash from the customer for the cost of the food, and the service fees owed to Deliveroo. The app will automatically update your cash balance with the amount collected. You can clear your cash balance directly in the Deliveroo Rider app by making a payment to Deliveroo.

At the moment, both models are available. The app will always let you know whether you need to pay the restaurant in advance and how much cash you need to collect from the customer.

When you arrive at the restaurant, you’ll be able to pay on the customer’s behalf using one of the accepted payment methods (electronic or cash). For this reason, you should tick the order to continue (as you usually do!) and then confirm the payment in your app.

For cash deliveries without payment in advance at the restaurant, you won’t need to pay anything upfront. You can collect the order as usual. At the time of delivery, you’ll collect cash from the customer for the cost of the food, and the service fees owed to Deliveroo. The app will automatically update your cash balance with the amount collected. You can clear your cash balance directly in the Deliveroo Rider app by making a card payment to Deliveroo.

All you need to do is contact the Rider Support Team via Live Chat. We recommend keeping some loose change with you, so you’ll have change available for the customer.

In these situations, any amount not returned to the customer will be adjusted and you’ll see the details in your next payment statement.

All you need to do is contact the Rider Support Team via Live Chat and do not complete the delivery or leave the order. Don’t worry — in any case, any cash amounts you may have advanced will be refunded in your next payment.

You may receive delivery proposals where the order is paid in cash by the customer, as well as deliveries where the order is paid via the app.

You will always choose which proposal to accept and which to reject. In the case of cash on deliveries, when you arrive at the restaurant the app will let you know whether you need to pay for the order in advance at the restaurant or whether you only need to collect cash from the customer without paying anything upfront.

Delivery proposals paid in cash will never cost more than 50€.

If the customer wants to give a lower amount than the one shown on the calculator, please contact us via the Live Chat and do not complete the delivery and please do not leave the order. Don’t worry — in any case, any cash amounts you may have advanced will be refunded in your next payment.

If the customer doesn't want to pay you back, please contact us via the Live Chat and do not complete the delivery and please do not leave the order. Don’t worry — in any case, any cash amounts you may have advanced will be refunded in your next payment.

If the customer is not satisfied with his order, he should contact the Customer Care who will be always happy to help him.  

If the customer does not want to return the amount you paid in advance you have to contact the Rider Support Team via Live Chat and we invite you not to complete the delivery and not to leave the order. Don’t worry — in any case, any cash amounts you may have advanced will be refunded in your next payment.

When the app lets you know that you need to pay at the restaurant in advance, check which payment methods are accepted at the restaurant and choose the one you prefer.

In case you can’t find the customer during this kind of delivery remember to contact Rider Support Team via Live Chat, they will be happy to help you.

Tips are always yours and when customers tip you, you can keep the cash and earn extra money.

We kindly invite you to contact Rider Support via Live Chat in this case. 

If the customer gives you a lower amount than the one you anticipated or does not want to return the amount you paid in advance, you have to contact Rider Support via Live Chat and we kindly invite you not to complete the delivery and not to leave the order. Don't worry, the amount paid in advance will be refunded in any case.

If the customer is not satisfied with his order, he should contact the Customer Care who will be always happy to help him, any problem we also invite you to contact our Rider Support via Live Chat and in case such this one, we invite you not to complete the delivery and not to leave the order. Don't worry, the amount paid in advance will be refunded in any case.

In this case, we ask you to keep the order and contact the Rider Support Team via Live Chat.

They will be incorporated into your next payment after your tax status has been applied and will not be subject to tax.

You can find them under:
- modifiche e integrazioni relative a ordini in contanti

- pagamenti in contanti già riscossi

These will be reported after any tax is calculated.

We don’t accept payments with banknotes higher than €50.

If the customer wants to pay with a higher-denomination banknote, please contact Rider Support.

Riders with a VAT number must issue an invoice based on the taxable amount, even when cash payments have already been collected. This corresponds to the amount shown as Total on the payment statement.

For further information, we recommend consulting a tax professional.

As with cash deliveries that require payment in advance at the restaurant, if you’re unable to reach the customer, please contact the Rider Support Team via Live Chat in the app. Once you report the issue through Live Chat, your cash balance will be updated accordingly.

When you complete cash deliveries without payment in advance at the restaurant, the app updates your cash balance directly in the app. This balance includes all the cash collected from customers that must be returned to Deliveroo. Whenever you want, you can settle your cash balance by making a payment to Deliveroo directly through the app.

Once you reach the threshold of €180 in accumulated cash, the app will notify you and you’ll have 24 hours to settle your balance. If you don’t complete the payment within the required timeframe, you won’t be able to accept new delivery offers until the balance is cleared.

At the moment, only a few restaurants use cash deliveries without payment in advance at the restaurant. Always refer to your Deliveroo Rider app: when you arrive to collect the order, the app will let you know whether you need to pay the restaurant in advance or if you only need to collect cash from the customer.