Rider Kit

Rider Kit Store

Deliveroo gives you the core kit for free. You can order it from the Rider Kit Store, where you can also buy other additional items.

The core kit does not include the helmet and the mobile phone support, but you can need them for your safety: in this case you can add them without additional cost.

Shipping is always free.

  • Reflective jacket
  • Insulated backpack

Your Kit

  • How can I order my core Kit? 

    Have a look here.

  • My account on the Rider Kit Store has been suspended.

    Contact us through the “Help” section.

  • How can I create my account on the Rider Kit Store?

    Ordering the Rider Kit is the last step in registering as a new rider. Check your inbox and click on the mail “Deliveroo – Richiedi il kit gratuito”.

  • What kit Deliveroo offers?

    Deliveroo gives you the core kit for free. Here’s what you can get for free, once you’ve joined Deliveroo:

    Bicycles

    • Reflective jacket
    • Insulated backpack

    Scooters

    • Reflective jacket
    • Small thermal bag
    • Insulated backpack

    Cars

    • Small thermal bag
    • Insulated backpack

    To make your deliveries safely, you can order the helmet (only for bicycles) and the mobile phone support without additional costs.

  • I’m having trouble paying for a Kit item.

    We suggest you try with Paypal if you are having problems paying by your credit / debit card.

Your kit delivery

  • Where can I find my shipping details?

    Check the tracking number you’ve received within the confirmation mail.

  • I filled in the wrong address to order my Kit, how can I change it?

    You can change the address through the DHL tracking number or write to DHL customer service. 

  • When will I receive the kit?

    You’ll receive your kit within 4 working days, check your tracking number. However, due to the COVID-19 outbreak shipments can be delayed.

Return & Replacements

  • How can I return my kit?

    You can only return the items you bought on the Rider Kit Store. Once you have received the item, you have 14 days to return it. Fill this form and send the item to this address:

    Team Deliveroo Riders

    Deliveroo Italy s.r.l.

    Via Carlo Bo, 11

    20143 Milano

    Remember to specify your name, surname and Rider ID. Shipping costs are charged to you.

    We’ll process your refund by the same method you used to pay within a few days after your item is at our office.

  • What do you mean by replacements?

    We’ll replace core kit items if they’re damaged, faulty or with a wrong size. Just fill in this form to send us some pictures of the damage, and we’ll be in touch soon. Please note that replacements only apply to core kit and that we don’t need to receive the item back.

    *core Kit varies depending on the vehicle you chose during your application.

  • How can I replace an item from my core kit?

    Just fill in this form to send us some pictures of the damage, and we’ll be in touch soon.

    Please note that replacements only apply to core kit and that we don’t need to receive the item back.

  • I’ve filled out the form to replace my kit but I haven’t received an answer yet.

    You’ll receive an answer within 3 working days. Please do not fill the replacement form with the same request twice.

  • If my item will be replaced, when will I receive the new one?

    Orders are shipped within 4 working days. You can check when your DHL tracking number.

  • How can I replace an item that is not included in my core kit?

    You have 14 days to return an item you bought from the Rider Kit Store. Just fill in this form and send the item to this address: 

    Team Deliveroo Riders

    Deliveroo Italy s.r.l. 

    Via Carlo Bo, 11

    20143 Milano

    Please specify your name, surname, Rider ID.  Shipping costs are charged to you.

    We’ll process your refund by the same method you used to pay within a few days after your item is at our office. Please note that we can only replace core kit items.

     

  • I lost / someone stole an item from my kit, what can I do?

    We can’t replace you with an item that is theft or loss. You can buy a new item from the Rider Kit Store.