Deliveroo gives you the core kit for free. You can order it from the Rider Kit Store, where you can also buy other additional items.
The core kit does not include the helmet and the mobile phone support, but you can need them for your safety: in this case you can add them without additional cost.
Shipping is always free.
Have a look here.
Contact us through the “Help” section.
Ordering the Rider Kit is the last step in registering as a new rider. Check your inbox and click on the mail “Deliveroo – Richiedi il kit gratuito”.
Deliveroo gives you the core kit for free. Here’s what you can get for free, once you’ve joined Deliveroo:
Bicycles
Scooters
Cars
To make your deliveries safely, you can order the helmet (only for bicycles) and the mobile phone support without additional costs.
We suggest you try with Paypal if you are having problems paying by your credit / debit card.
Check the tracking number you’ve received within the confirmation mail.
You can change the address through the DHL tracking number or write to DHL customer service.
You’ll receive your kit within 4 working days, check your tracking number. However, due to the COVID-19 outbreak shipments can be delayed.
You can only return the items you bought on the Rider Kit Store. Once you have received the item, you have 14 days to return it. Fill this form and send the item to this address:
Team Deliveroo Riders
Deliveroo Italy s.r.l.
Via Carlo Bo, 11
20143 Milano
Remember to specify your name, surname and Rider ID. Shipping costs are charged to you.
We’ll process your refund by the same method you used to pay within a few days after your item is at our office.
In order to submit a replacement request for a core kit item, you need to follow at least one of this condition:
If, there is one of this condition we invite you to fill this form.
If an item in your Kit is damaged or the size is wrong, you can fill out this form by attaching a photo showing the item you want to replace, your Rider ID, the date of the request and your name.
If you want to check how long has passed since the last you received an item, click on the "Order History" section of the Rider Kit Store.
In addition, to check how many deliveries you have made, access the "Earnings" section of your app or check your payslip.
If an item in your Kitis damaged or the size is wrong, you can fill out this form by attaching a photo showing the item you want to replace, your Rider ID, the date of the request and your name.
Moreover, you can submit a replacement request for a core kit item, when at least one of this condition exists:
If, there is one of this condition we invite you to fill this form.
If we accept your replacement request, you'll receive an e-mail with a tracking code. If we don't accept your request you'll receive an e-mail with the reason why we won't replace the item. Please we invite not to fill the replacement form with the same request twice.
Orders are shipped within 4 working days. You can check when your DHL tracking number.
You have 14 days to return an item you bought from the Rider Kit Store. Just fill in this form and send the item to this address:
Team Deliveroo Riders
Deliveroo Italy s.r.l.
Via Carlo Bo, 11
20143 Milano
Please specify your name, surname, Rider ID. Shipping costs are charged to you.
We’ll process your refund by the same method you used to pay within a few days after your item is at our office. Please note that we can only replace core kit items.
We can’t replace an item that is theft or loss. You can buy a new item from the Rider Kit Store.
You can check it from the "Order history" section from the Rider Kit Store.
In order to check how many deliveries you have made, access the "Earnings" section of your app or check your payslip.