For Riders who have opted out of third-party invoicing
If you choose to opt out of the benefits of third-party invoicing, you will need to contact Rider Support.
Please note that not adhering to this new process will require you to send a signed receipt or your invoice monthly, and may result in delayed payments if your document is incorrect or not sent on time.
When and how will I be paid?
When: We will make the payment to your bank account by the 10th day of the month following the reference service period.
How to receive subsequent payments: You will receive a document detailing your services in your email inbox. Once signed, you can send it by the end of the month to the Rider Support Team via the "Send your documents" section of our website.
Example: Services performed in March will be paid by April 10th. You have until the last day of April to return the signed receipt/invoice to us.
Please remember that the payment received accounts for services performed from the first to the last day of the month.
Please refer to the diagram below for further clarification:
If the gross amount on your payment receipt exceeds €77.47, you must apply a €2 tax stamp to it. If the amount is less, a €2 tax stamp is not required.
When you receive the receipt, please print it, sign it, and place the €2 tax stamp in the designated box. Once you've completed these steps, send us a scan or photo of the receipt using the "Send your documents" button located in the menu.
If you encounter any payment issues, please fill out the following form by clicking here. We kindly ask you not to send emails for payment-related problems. Once you've submitted the form, we politely request you wait for our response.