Sometimes it can be easy to accidentally mix up orders when delivering them to the customer, especially for stacked orders. This is a bad experience for the customer, the partner and you.
So we're exploring new ways to make it easier to make sure the right order is delivered to the right customer.
You’ll soon be asked by the app to scan the receipt when you deliver stacked orders to customers, to help you make sure you’re delivering the right order.
When you’ve arrived to deliver the first order on a stacked order, tap ‘Scan order’ in the rider app. Hold your phone to scan the order number of the receipt attached to the order bag. When the order receipt matches your order, the rider app will automatically verify it so you can mark it as delivered.
You’ll only need to do this for the first customer in a stacked order, and you can scan the receipt while you wait for the customer to come.
If you’re having trouble scanning the receipt, for example if it’s damaged or missing, you can take a photo of the receipt instead. Some orders like grocery or shopping orders might not have a printed receipt. For these orders, scan the handwritten order number on the bag, or if that doesn’t work, take a photo of the order number. You’ll need to allow camera permissions in your device settings.
FAQs
When collecting orders
When collecting an order, tap ‘Scan to collect order’ in the rider app. Hold your phone to scan the order number of the receipt attached to the order bag. When the order receipt matches your order, the rider app will automatically verify it so you can mark it as collected. You’ll need to do this for each order you collect, including stacked orders.
Once you’ve collected the order and scanned the receipt, you can tap ‘Go to customer’ and complete the order as usual.
When delivering orders
When you’ve arrived to deliver the first order on a stacked order, tap ‘Scan order’ in the rider app. Hold your phone to scan the order number of the receipt attached to the order bag. When the order receipt matches your order, the rider app will automatically verify it so you can mark it as delivered.
You’ll only need to do this for the first customer in a stacked order, and you can scan the receipt while you wait for the customer to come to the door.
Why do I need to scan the order receipt?
Sometimes it can be easy to accidentally mix up orders - the restaurant might give you the wrong order, or you might hand over the wrong bag on a stacked order. This is a bad experience for the customer, the partner and you.
So we're exploring new ways to make it easier to make sure the right order is delivered to the right customer, such as scanning the order receipt at the restaurant and customer.