Help section
Payments Change topic
- What does 1.[?]x mean and how much extra will I get for the orders I deliver while this applies?
- When do I receive my Certificazione Unica?
- What are Deliveroo’s details for electronic invoicing?
- Can I include the 4% INPS recovery on my invoice?
- What does minimum compensation mean?
- What does it mean "deliveries during festivities"?
- What does it mean deliveries with adverse or bad weather conditions?
- How and when do I get paid?
- What happens if the order I am collecting or delivering is canceled?
- What does it mean "Trattenuta ai sensi dell’art. 29 “Diritti Sindacali” del CCNL Rider?"
- Can I use another person's IBAN to receive my payments?
- Will I be paid more if it takes longer to deliver the order or if I choose a different route?
- What is the "reward system"?
- If I unassign myself from an order after I’ve picked it up at the restaurant, will I be paid?
- How can I register for a VAT number?
- Why are tips taxed?
- What does it mean "deliveries during night time"?
- What is "temporary incentive for new cities and zones"?
- Which ATECO code should I use to open a VAT number?
- Why can’t the withholding tax exceed €5,000?
What do I do if I don’t receive the receipt or if I lose it?
You can retrieve receipts for payments that have already been sent. You need to open the Deliveroo Rider app and:
- Go to ‘Earnings’
- Tap on ‘Previous payments’
- Select the relevant period for the document you need
- Tap on ‘View invoice PDF’ to download the PDF file
Please fill out this form should you experience other payment-related problems.
