Help section
Payments Change topic
- What are Deliveroo’s details for electronic invoicing?
- Can I include the 4% INPS recovery on my invoice?
- What does minimum compensation mean?
- What does it mean "deliveries during festivities"?
- What does it mean deliveries with adverse or bad weather conditions?
- How and when do I get paid?
- What happens if the order I am collecting or delivering is canceled?
- When do I receive my Certificazione Unica?
- What does it mean "Trattenuta ai sensi dell’art. 29 “Diritti Sindacali” del CCNL Rider?"
- Can I use another person's IBAN to receive my payments?
- Will I be paid more if it takes longer to deliver the order or if I choose a different route?
- What is the "reward system"?
- If I unassign myself from an order after I’ve picked it up at the restaurant, will I be paid?
- How can I register for a VAT number?
- Why are tips taxed?
- What does 1.[?]x mean and how much extra will I get for the orders I deliver while this applies?
- What does it mean "deliveries during night time"?
- What is "temporary incentive for new cities and zones"?
- Which ATECO code should I use to open a VAT number?
- Why can’t the withholding tax exceed €5,000?
If I unassign myself from an order after I’ve picked it up at the restaurant, will I be paid?
The delivery fee you see before accepting an order is the total fee for the delivery.
It will be paid only once the order you accepted has been delivered.
You can choose to reject or unassign from any order you are offered, however this means that you decline the fee offered.
It is not possible to be paid for the pick-up only fee only if you choose to be unassigned from the delivery before it is completed.
