Help section
Payments Change topic
- What happens if the document issued by you contains errors?
- How can I register for a VAT number?
- What do I do if I don’t receive the receipt or if I lose it?
- How can I send my payslip/invoice to the Rider Support Team?
- What if I haven't received my payments?
- What does 1.[?]x mean and how much extra will I get for the orders I deliver while this applies?
- When do I receive my Certificazione Unica?
- What are Deliveroo’s details for electronic invoicing?
- Can I include the 4% INPS recovery on my invoice?
- What does minimum compensation mean?
- What does it mean "deliveries during festivities"?
- What does it mean deliveries with adverse or bad weather conditions?
- How and when do I get paid?
- What happens if the order I am collecting or delivering is canceled?
- What does it mean "Trattenuta ai sensi dell’art. 29 “Diritti Sindacali” del CCNL Rider?"
- Can I use another person's IBAN to receive my payments?
- Will I be paid more if it takes longer to deliver the order or if I choose a different route?
- What is the "reward system"?
- If I unassign myself from an order after I’ve picked it up at the restaurant, will I be paid?
- Why are tips taxed?
What happens if the document issued by you contains errors?
Our goal is to always issue correct documents, and that's why it's important to ensure your data is always up-to-date and to inform us of any changes to your personal details (such as your VAT number).
Documents issued will be considered accepted by the Rider unless they notify Deliveroo in writing of their disagreement within 30 calendar days from the date of issue of the relevant tax document. For any payment issues, you can always use the dedicated form by clicking here.
With third-party invoicing, the rider remains responsible for any errors or inaccuracies as they are still accountable for their own tax obligations. Therefore, remember to contact us for any changes to your tax details.
