Help section
Tips & Tutorial Change topic
- What are the areas I can receive delivery requests from?
- I have problems uploading my documents during the application phase. What can I do?
- What is a stacked order?
- How do I contact Rider Support?
- How can I update my personal data?
- Does Deliveroo support beta versions of iOS/Android?
- What should I do if I’m having app issues?
- How do I know if my rear luggage rack is compatible with the new Rider Box Pro?
- How do I install my RIDER BOX PRO?
- Can someone else ride on my behalf (substitute)?
- My Supplier Agreement was terminated. Can I dispute Deliveroo’s decision?
- Keeping customer personal data safe
- How do I submit a report or feedback on a restaurant?
- What should I do if I receive a delivery proposal in a ZTL zone?
- Can I ride in a different zone?
- This is my first delivery: how can I use the app?
- How can I check which is the delivery area of a certain zone within the app?
- Useful info for bad-weather conditions
- How to carry a Pizza!
- How to clean your bag properly
What should I do if I receive a delivery proposal in a ZTL zone?
You can independently get a pass getting in touch with your municipality. Alternatively, please remember it's always up to which delivery proposals to accept and which to reject.
