Help section
Rider Kit Change topic
- What do you mean by replacement?
- How can I order my core Kit on the Rider Kit Store?
- I have filled in the return/replacement form but I have not received an answer yet.
- Where can I find my shipping details?
- I lost / someone stole an item from my Kit, what can I do?
- I ordered the core Kit, but an item is the wrong size. How can I replace it?
- What is a return?
- When will I receive the Kit?
- How can I request a replacement after 1500 deliveries?
- How can I create my account on the Rider Kit Store?
- I am having trouble paying for a Kit item.
- How can I request the replacement of a damaged item?
- My account on the Rider Kit Store has been suspended.
- How can I check how many deliveries I have done?
- How can I replace an item that is not included in my core Kit?
- How can I check the status of my replacement request?
- How can I find out when I received a Rider Kit item?
- How can I return my kit?
- I filled in the wrong address to order my Kit, how can I change it?
How can I create my account on the Rider Kit Store?
Once you have signed the contract, you will receive an email titled “Last step before heading the road”. Click the link inside, and you will be taken directly to the Rider Hub.
To proceed, you must select "Your Rider Kit" and:
1. Register on the Rider Kit Store by creating your profile and choosing a password.
2. Select the size of the Kit associated with your vehicle and add it to your cart. Please remember that the core Kit items are free, and you can add additional items to deliver safely.
3. Accept the "Terms and Conditions" in the cart and proceed to checkout by filling in the required information.
4. Choose the shipping method and click “Vai al metodo di pagamento”. Shipping is free.
5. You will receive a confirmation email for your order. Once your order is shipped, you will receive an email from DHL with a tracking number, which you can use to monitor the delivery status.
If you cannot find the email, you can place the order directly from the Rider Hub by clicking on “Your Rider Kit”.
