Help section
Rider Kit Change topic
- What do you mean by replacement?
- How can I order my core Kit on the Rider Kit Store?
- I have filled in the return/replacement form but I have not received an answer yet.
- Where can I find my shipping details?
- I lost / someone stole an item from my Kit, what can I do?
- I ordered the core Kit, but an item is the wrong size. How can I replace it?
- What is a return?
- When will I receive the Kit?
- How can I request a replacement after 1500 deliveries?
- How can I create my account on the Rider Kit Store?
- I am having trouble paying for a Kit item.
- How can I request the replacement of a damaged item?
- My account on the Rider Kit Store has been suspended.
- How can I check how many deliveries I have done?
- How can I replace an item that is not included in my core Kit?
- How can I check the status of my replacement request?
- How can I find out when I received a Rider Kit item?
- How can I return my kit?
- I filled in the wrong address to order my Kit, how can I change it?
What is a return?
A return applies to items you have purchased on the Rider Kit Store. Once you receive the item, you have 14 days to make a return.
You must complete the return form and send the item to the following address:
For the attention of Team Deliveroo Riders
Deliveroo Italy s.r.l.
Via Carlo Bo, 11
20143 Milan
Make sure to include your name, surname, and Rider ID.
Shipping costs are charged to you.
We will process the refund for the returned item within a few days of receiving the item.
