Help section
Rider Kit Change topic
- What do you mean by replacement?
- How can I order my core Kit on the Rider Kit Store?
- I have filled in the return/replacement form but I have not received an answer yet.
- Where can I find my shipping details?
- I lost / someone stole an item from my Kit, what can I do?
- I ordered the core Kit, but an item is the wrong size. How can I replace it?
- What is a return?
- When will I receive the Kit?
- How can I request a replacement after 1500 deliveries?
- How can I create my account on the Rider Kit Store?
- I am having trouble paying for a Kit item.
- How can I request the replacement of a damaged item?
- My account on the Rider Kit Store has been suspended.
- How can I check how many deliveries I have done?
- How can I replace an item that is not included in my core Kit?
- How can I check the status of my replacement request?
- How can I find out when I received a Rider Kit item?
- How can I return my kit?
- I filled in the wrong address to order my Kit, how can I change it?
How can I request a replacement after 1500 deliveries?
As Art 14 of the CCNL Rider, after completing at least 1500 deliveries since receiving the item (large or small thermal bag, backpack, high-visibility vest, jacket, or helmet), you can request a replacement.
You can check the number of deliveries you have completed by going to the “Earnings” section in your Deliveroo Rider app or checking your payment documents.
If eligible, fill in this form.
To make the replacement, there is no need to return the old item.
