Help section
Rider Kit Change topic
- What do you mean by replacement?
- How can I order my core Kit on the Rider Kit Store?
- I have filled in the return/replacement form but I have not received an answer yet.
- Where can I find my shipping details?
- I lost / someone stole an item from my Kit, what can I do?
- I ordered the core Kit, but an item is the wrong size. How can I replace it?
- What is a return?
- When will I receive the Kit?
- How can I request a replacement after 1500 deliveries?
- How can I create my account on the Rider Kit Store?
- I am having trouble paying for a Kit item.
- How can I request the replacement of a damaged item?
- My account on the Rider Kit Store has been suspended.
- How can I check how many deliveries I have done?
- How can I replace an item that is not included in my core Kit?
- How can I check the status of my replacement request?
- How can I find out when I received a Rider Kit item?
- How can I return my kit?
- I filled in the wrong address to order my Kit, how can I change it?
How can I request the replacement of a damaged item?
It is possible to replace some items of your Kit in case it’s damaged (high visibility gilet, large or small thermal bag, backpack and helmet) .
To make the replacement it is not necessary to return the item to be substituted, but we ask you to fill in this form attaching a photo in which the following are clearly visible:
- The damage or defect of the item
- Your full name
- Your Rider ID
- The current date
Make sure all elements are visible; otherwise, your replacement request will not be processed.
