Help section
Rider Kit Change topic
- How can I request the replacement of a damaged item?
- How can I replace an item from my core kit?
- What do you mean by replacement?
- I placed an order for an item and the size is wrong, how can I replace it?
- I’ve filled out the form to replace my kit but I haven’t received an answer yet.
- How can I check the status of my replacement request?
- When will I receive the kit?
- How can I check how many deliveries I have done?
- I lost / someone stole an item from my kit, what can I do?
- How can I find out when I received a Rider Kit item?
- I’m having trouble paying for a Kit item.
- How can I create my account on the Rider Kit Store?
- How can I return my kit?
- How can I replace an item that is not included in my core kit?
- My account on the Rider Kit Store has been suspended.
- I filled in the wrong address to order my Kit, how can I change it?
- Where can I find my shipping details?
I placed an order for an item and the size is wrong, how can I replace it?
If your Deliveroo jacket is the wrong size, you can request a replacement by filling out this form within 5 days of receiving the item.
In this case we ask you to fill out this form and to send the wrong size jacket you want to replace to the address:
For the attention of Team Deliveroo Riders
Deliveroo Italy s.r.l.
Via Carlo Bo, 11
20143 Milan
Remember to specify your name, surname and Rider ID and the date.
Shipping costs are charged to you.
We’ll process a new order after receiving your request and jacket.
