Help section
Rider Kit Change topic
- What do you mean by replacement?
- How can I order my core Kit on the Rider Kit Store?
- I have filled in the return/replacement form but I have not received an answer yet.
- Where can I find my shipping details?
- I lost / someone stole an item from my Kit, what can I do?
- I ordered the core Kit, but an item is the wrong size. How can I replace it?
- What is a return?
- When will I receive the Kit?
- How can I request a replacement after 1500 deliveries?
- How can I create my account on the Rider Kit Store?
- I am having trouble paying for a Kit item.
- How can I request the replacement of a damaged item?
- My account on the Rider Kit Store has been suspended.
- How can I check how many deliveries I have done?
- How can I replace an item that is not included in my core Kit?
- How can I check the status of my replacement request?
- How can I find out when I received a Rider Kit item?
- How can I return my kit?
- I filled in the wrong address to order my Kit, how can I change it?
What do you mean by replacement?
Replacement means the free exchange of certain items in your core Kit, which is the Kit linked to the vehicle on your Deliveroo Rider app profile during the application process.
The items that can be replaced are:
- Backpack
- Large thermal bag
- Small thermal bag
- Jacket
- High-visibility vest
- Bicycle helmet
There are different ways to request a replacement for your core Kit:
- You can request the replacement of some items after completing at least 1500 deliveries since receiving the item you want to replace, as explained in Art 14 of the CCNL Rider. Use this form.
- You can replace damaged items by filling out this form.
- If any clothing item in the core Kit is the wrong size, you can request a replacement within 5 days of receiving it by filling in this form and returning the item.
