Help section
Rider Kit Change topic
- How can I request the replacement of a damaged item?
- How can I replace an item from my core kit?
- What do you mean by replacement?
- I placed an order for an item and the size is wrong, how can I replace it?
- I’ve filled out the form to replace my kit but I haven’t received an answer yet.
- How can I check the status of my replacement request?
- When will I receive the kit?
- How can I check how many deliveries I have done?
- I lost / someone stole an item from my kit, what can I do?
- How can I find out when I received a Rider Kit item?
- I’m having trouble paying for a Kit item.
- How can I create my account on the Rider Kit Store?
- How can I return my kit?
- How can I replace an item that is not included in my core kit?
- My account on the Rider Kit Store has been suspended.
- I filled in the wrong address to order my Kit, how can I change it?
- Where can I find my shipping details?
I’ve filled out the form to replace my kit but I haven’t received an answer yet.
We do our best to process Kit replacement requests as quickly as possible and this may take at least 14 days, however due to high demand you may have to wait a few more days.
If successful, you will receive a communication with the tracking code related to the shipment of your item.
Please do not send other forms with identical replacement requests (e.g., two identical backpack replacement forms) as it would result in their cancellation.
