Help section
Rider Kit Change topic
- What do you mean by replacement?
- How can I order my core Kit on the Rider Kit Store?
- I have filled in the return/replacement form but I have not received an answer yet.
- Where can I find my shipping details?
- I lost / someone stole an item from my Kit, what can I do?
- I ordered the core Kit, but an item is the wrong size. How can I replace it?
- What is a return?
- When will I receive the Kit?
- How can I request a replacement after 1500 deliveries?
- How can I create my account on the Rider Kit Store?
- I am having trouble paying for a Kit item.
- How can I request the replacement of a damaged item?
- My account on the Rider Kit Store has been suspended.
- How can I check how many deliveries I have done?
- How can I replace an item that is not included in my core Kit?
- How can I check the status of my replacement request?
- How can I find out when I received a Rider Kit item?
- How can I return my kit?
- I filled in the wrong address to order my Kit, how can I change it?
How can I replace an item that is not included in my core Kit?
Replacements are only possible for items from the core Kit ordered during your application process.
However, you can return purchased items within 14 days of receiving them.
To get a refund, complete the return form and send the items you want to return to:
For the attention of Team Deliveroo Riders
Deliveroo Italy s.r.l.
Via Carlo Bo, 11
20143 Milan
Include your name, surname, and Rider ID.
Shipping costs are charged to you.
We will process your refund by the same method you used to pay within a few days after your item is at our office.
