Help section
Rider Kit Change topic
- How can I request the replacement of a damaged item?
- How can I replace an item from my core kit?
- What do you mean by replacement?
- I placed an order for an item and the size is wrong, how can I replace it?
- I’ve filled out the form to replace my kit but I haven’t received an answer yet.
- How can I check the status of my replacement request?
- When will I receive the kit?
- How can I check how many deliveries I have done?
- I lost / someone stole an item from my kit, what can I do?
- How can I find out when I received a Rider Kit item?
- I’m having trouble paying for a Kit item.
- How can I create my account on the Rider Kit Store?
- How can I return my kit?
- How can I replace an item that is not included in my core kit?
- My account on the Rider Kit Store has been suspended.
- I filled in the wrong address to order my Kit, how can I change it?
- Where can I find my shipping details?
How can I replace an item that is not included in my core kit?
You have 14 days to return an item you bought from the Rider Kit Store. Just fill in this form and send the item to this address:
Team Deliveroo Riders
Deliveroo Italy s.r.l.
Via Carlo Bo, 11
20143 Milano
Please specify your name, surname, Rider ID. Shipping costs are charged to you.
We’ll process your refund by the same method you used to pay within a few days after your item is at our office. Please note that we can only replace core kit items.
