Rider Info
Payments
Important updates
Minimum orders incentives & Multiplier fee boosts
How to boost your fees
Insurance
Perks
Rider Kit
Refer a friend
Community
Initiatives
Community guidelines & Road safety
Help
Apply to be a Rider
Send your documents
Cash on delivery
Deliveroo service hours
Trade Union board
Menu
Rider Info
Payments
Important updates
Minimum orders incentives & Multiplier fee boosts
How to boost your fees
Insurance
Perks
Rider Kit
Refer a friend
Community
Initiatives
Community guidelines & Road safety
Help
Apply to be a Rider
Send your documents
Cash on delivery
Deliveroo service hours
Trade Union board
Belgium (English)
Belgique (Français)
België (Nederlands)
France (Français)
Hong Kong (English)
香港(中文)
Ireland
Italy (English)
Italia (Italiano)
Kuwait
Singapore
Qatar (English)
United Arab Emirates (English)
United Arab Emirates (Urdu)
United Kingdom
Help section
Rider Kit
Change topic
What do you mean by replacement?
How can I order my core Kit on the Rider Kit Store?
I have filled in the return/replacement form but I have not received an answer yet.
Where can I find my shipping details?
I lost / someone stole an item from my Kit, what can I do?
I ordered the core Kit, but an item is the wrong size. How can I replace it?
What is a return?
When will I receive the Kit?
How can I request a replacement after 1500 deliveries?
How can I create my account on the Rider Kit Store?
I am having trouble paying for a Kit item.
How can I request the replacement of a damaged item?
My account on the Rider Kit Store has been suspended.
How can I check how many deliveries I have done?
How can I replace an item that is not included in my core Kit?
How can I check the status of my replacement request?
How can I find out when I received a Rider Kit item?
How can I return my kit?
I filled in the wrong address to order my Kit, how can I change it?
I am having trouble paying for a Kit item.
We suggest you try with Paypal if you are having problems paying by your credit / debit card.
Didn’t answer your question? Click here
Choose your topic
Tips & Tutorial
See all FAQs
CCNL - CBA Rider
See all FAQs
Free Login
See all FAQs
New riders
See all FAQs
Payments
See all FAQs
Rider Kit
See all FAQs