Help section
Rider Kit Change topic
- How can I request the replacement of a damaged item?
- How can I replace an item from my core kit?
- What do you mean by replacement?
- I placed an order for an item and the size is wrong, how can I replace it?
- I’ve filled out the form to replace my kit but I haven’t received an answer yet.
- How can I check the status of my replacement request?
- When will I receive the kit?
- How can I check how many deliveries I have done?
- I lost / someone stole an item from my kit, what can I do?
- How can I find out when I received a Rider Kit item?
- I’m having trouble paying for a Kit item.
- How can I create my account on the Rider Kit Store?
- How can I return my kit?
- How can I replace an item that is not included in my core kit?
- My account on the Rider Kit Store has been suspended.
- I filled in the wrong address to order my Kit, how can I change it?
- Where can I find my shipping details?
How can I replace an item from my core kit?
You can submit a replacement request for some items from the Core Kit (the backpack, the high visibility jacket, the large or small thermal bags, the jacket, and the helmet). In order to submit a replacement request for a core kit item, you need to follow this condition:
- you have completed at least 1500 deliveries since the date of the last replacement request for that same item, in accordance with the article number 14 of the Rider CCNL.
If this condition is present, we invite you to fill this form.
If you want to check how many deliveries you have made, access the "Earnings" section of your app or check your payslip.
In addition, to check how long has passed since the last time you received an item, click on the "Order History" section of the Rider Kit Store.
