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How can I replace an item from my core kit?

You can submit a replacement request for some items from the Core Kit (the backpack, the high visibility jacket, the large or small thermal bags, the jacket, and the helmet). In order to submit a replacement request for a core kit item, you need to follow this condition: 

  • you have completed at least 1500 deliveries since the date of the last replacement request for that same item, in accordance with the article number 14 of the Rider CCNL.

If this condition is present, we invite you to fill this form

If you want to check how many deliveries you have made, access the "Earnings" section of your app or check your payslip.
In addition, to check how long has passed since the last time you received an item, click on the "Order History" section of the Rider Kit Store.

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